Ooh No…. is there an issue with your product?
1. General Policy:
- All sales made through NotJustOgasms.com are considered final. Due to the intimate nature of our products, returns are restricted to ensure the health and safety of our customers.
2. Exceptions for Defective or Incorrect Items:
- We only accept returns or exchanges for products that are defective or not as described on our website. If you receive a defective item, please contact us within 30 days of delivery at order@notjustogasms.com with your order number and details about the product issue.
- Items must be returned in their original packaging, unopened and unused. Once we verify the defect, we will send a replacement product at no additional cost or offer a refund.
3. Contact Us:
- For concerns that do not meet the above criteria but require special consideration, please contact our support team at order@notjustogasms.com. We handle these situations on a case-by-case basis to ensure customer satisfaction and fairness.
4. Visibility and Communication:
- This return policy is prominently displayed on our website and included in the terms and conditions at checkout to ensure that all customers are aware of our return procedures before making a purchase.
5. Processing Returns:
- Please allow 5-7 business days for the processing of returns and issuance of replacements or refunds once the returned item is received and inspected.